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Project Lighthouse is committed to integrity and transparency at every level of the organisation; this includes the ways that we collect, handle and maintain our data records. The purpose of this policy is to lay out how our values translate into how we handle personal data and to demonstrate how our information handling adheres to legislative and statutory requirements.

This policy outlines the scope and application of this policy:

 

  • What information we collect
  • How we use and store personal data
  • Information about your rights
  • Cookies policy

 

  1. Scope

This policy applies to Project Lighthouse (Office one, 1 Coldbath Square, Farringdon, London EC1R 5HL) who is the data controller with regard to personal data you have disclosed to us.

It applies to all data and information collected and held regarding individuals and businesses external to the organisation and includes donors, supporters, stakeholders and interested parties. All data collected and held about individuals internal to the organisation including staff, volunteers and service users, is dealt with in the Internal Privacy and Data Handling Policy and Procedure.

This policy applies to information held in any format, both print and electronic, and extends to portable storage (USB/memory sticks, CDs etc), email, recordings and photographs.

This policy draws on established good practice and guidance and recommendations contained on the Information Commissioner’s section for organisations: https://ico.org.uk/for-organisations/sme-web-hub/frequently-asked-questions/transparency-cookies-and-privacy-notices/

 

  1. What Information we collect

 We collect data from you when you interact with the Snowdrop Project online, face to face, by post, over the phone or by SMS. Some of this information is personal data which can be used to identify you. Personal data includes your name, address, date of birth, telephone number, email address and sometimes bank details if you are making a donation. We will only collect data which is relevant to the purpose for which you have given it.

Examples of when we collect information are when you do things such as:

 

  • Sign up for our newsletter (in the future);
  • Sign up to hear about volunteering opportunities (potential future option);
  • Request information from us;
  • Fundraise for us;
  • Donate to us.

 

  1. Why we collect personal data

We collect personal data to ensure you (our donors, supporters and interested parties) receive up-to-date information you have requested from us.

We also may use your personal data to keep you informed about our work based on what you have indicated you would like to receive, such as the newsletter, or information about volunteering opportunities.

If you have donated to us, we use your information to process any donations you have given and any Gift Aid associated with that donation.

 

  1. How we will contact you

We may contact you via post, email, telephone or SMS text. However, we will only contact you through the channel you have told us you wish to receive our communication, and where we have received your consent to do so.

When we contact you directly about Project Lighthouse, including fundraising campaigns, regular correspondence such as newsletters, volunteering opportunities or upcoming events, this is a type of Direct Marketing. We contact you about these things when you have given us your consent to do so.

Some supporters may not have expressed their communication preferences to us. In those cases, we will conduct a balancing exercise to determine whether or not we have a legitimate interest in continuing to send Direct Marketing. This balancing exercise will include recent contact and donation or fundraising activity, any previous notification that we may send Direct Marketing, whether we have previously given you a clear opportunity to opt-out of Direct Marketing and, importantly, whether you would reasonably expect to receive information from us. We will also ensure you have not objected to receiving Direct Marketing.

If you are a new supporter we will aim to capture your consent for Direct marketing purposes at the data collection point. You do not have to give consent, it is your decision. If you do consent, we will also try and capture your preferences for how you would like to be contacted, by phone, text, email or by post. Should you wish you can specify a time limit for your consent to be valid, after which time we will not be able to contact you unless you give further consent. As a default position, we will consider consent to remain valid while you are regularly donating to us or receiving our regular communications and have not objected to doing so.

You can give or withdraw consent to Direct Marketing or change your contact preferences at any time by emailing us at info@projectlighthouse.org.uk, phoning us on 07359 477540 (Monday – Friday 9-1700h) or writing to us at:

Office One, 1 Coldbath Square, Farringdon, London EC1R 5HL.

 

  1. Storing and sharing personal data

 Project Lighthouse is committed to ensuring that there are appropriate technical controls in place to protect your personal details, for example, our online forms are always encrypted (this prevents other people from accessing them) and our website is maintained by Project Lighthouse in conjunction with our website developers, ESP Projects.

We regularly review who has access to information that we hold to ensure it is only accessible by the Project Lighthouse team and, where appropriate, volunteers.

Your data will not be processed outside of Project Lighthouse and will not be disclosed to any parties outside of Project Lighthouse, except for trusted parties and affiliates with whom we work, for example, sending e-newsletters or processing donations and Gift Aid, e.g. our bank and HMRC.

We only enter into relationships with third parties who have appropriate data protection policies and procedures in place. All data held by third parties is deleted when it is no longer needed. We will always clearly indicate instances when your personal information will be shared with a third party. The third parties we use are:

 

  • Mailchimp for newsletters (future option)
  • Fundraising organisations for specific campaigns (future option)

 

We regularly review the information that we hold and remove data that is no longer required.

As part of our responsibilities to ensure that the data we hold is accurate and up to date, and you can contact us to update any information we hold about you by emailing info@projectlighthouse.org.uk, phoning us on 07359 477540 (Monday – Friday 9-1700h) or writing to us at:

Office One, 1 Coldbath Square, Farringdon, London EC1R 5HL.

We will not disclose your data to any other third parties unless we have your explicit consent to do so. At no time will your data be passed to a third party for marketing purposes.

Your personal data will be held in our database during the period of our active relationship. Once we no longer require your data it will remain on our database indefinitely but will be marked inactive and no further steps will be taken to process it. We will not keep your personal data for any longer than it is necessary. Once it is no longer required we will take all reasonable steps to destroy it or erase it from our systems.

 

  1. Your rights

In relation to us processing your personal data, you have the following rights, which can be exercised at any time.

  • To withdraw your consent for us to process your data;
  • To be forgotten – to request your data is no longer processed or stored by us;
  • Subject Access Requests – a right to request your data is used by us for the purpose of Direct Marketing.

If at any time you have concerns about the way your data has been processed by Project Lighthouse and these concerns cannot be resolved by Project Lighthouse, you have the right to take those concerns externally and raise them with the regulator, the Information Commissioner: https://ico.org.uk/for-the-public/

 

  1. Questions and contact details

 Contact us via email: info@projectlighthouse.org.uk

Full copies of our Data Protection Policy are available on request. If you wish to contact us by post, the address is:

Office One, 1 Coldbath Square, Farringdon, London EC1R 5HL.

If at any time you have concerns about the way your data has been processed by Project Lighthouse, and these concerns cannot be resolved by Project Lighthouse, you have the right to take those concerns externally and raise them with the regulator, the Information Commissioner, https://ico.org.uk/for-the-public/

 

  1. Cookies Policy

9.1 Any information that we collect through the use of cookies is completely anonymous and not personally identifiable. Our systems will not store your name, address, telephone number, or email address unless volunteered to us by you. This shall be treated as proprietary and confidential; we do not sell or share your details with any third parties. Additionally, none of the cookies we use gather any information that can be used to advertise services or products to you from our or any other website.

 

9.2 The Law

The EU Cookies Law (The Privacy and Electronic Communications Regulations 2011) is a new piece of privacy legislation that requires visitors to give consent before allowing a website to store or retrieve any information from any device through the use of cookies. By educating visitors on how information about them is collected through the use of cookies and allowing them to decide for themselves if they wish to allow it to take place, the aim is to protect online privacy for everyone.

 

9.3 What are Cookies?

Cookies are small text files, downloaded to your computer by the browser (e.g. Internet Explorer, Firefox etc.) whenever you access a website. They enable websites to store such information as user preferences and login details. They may also be used to record how long you spend browsing each page on a site or what pages you visit most. Cookies can be thought of as providing a “memory” for the website, enabling it to recognise you and respond appropriately. Generally, cookies are most beneficial to you, the visitor, making your interaction with frequently-visited sites smoother and easier than they would be without them.

 

9.4 Social Media

We may also use a number of third-party, social media plug-ins including but not limited to Google’s ‘+1’ button, Facebook’s, ‘Like Box’, Twitter’s ‘Follow Button’ and ‘Linked In’s’ ‘Share’ and ‘Follow Button’. We use these services for the convenience of our visitors allowing them to access up-to-the-minute information as well as recommend our services to others. We use these services for the convenience of our visitors allowing them to access up-to-the-minute information as well as recommend Project Lighthouse to others. To learn more about our organisation’s privacy policy please visit:

 

9.5 Social media

We may also use a number of third-party, special media plug-ins including but not limited to Google’s ‘+1’ button, Facebook’s ‘Like Box’, Twitter’s ‘Follow Button’ and ‘LinkedIn’s ‘share’ and ‘Follow’ buttons. We use these services for the convenience of our visitors, allowing them to access up-to-the-minute information as well as recommend our services to others. To learn more about each organisation’s privacy policies, please visit the links provided below:

Google: https://policies.google.com/privacy?hl=en-US

Facebook: https://en-gb.facebook.com/privacy/policy/

Twitter: https://en-gb.facebook.com/privacy/policy/

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Instagram: https://help.instagram.com/155833707900388

 

9.6 How to Disable Cookies

By continuing to browse this site you are agreeing to our use of cookies as described above. However, you can still disable cookies at a browser level if you wish. You may experience reduced functionality if you choose to do so. The settings that decide how

your browser handles cookies will typically be found in the ‘Options’ or ‘Preferences’ menu of your browser. In order to understand these settings, you should use the ‘Help’ option in your browser for more details or the following links may be helpful:

Cookies settings in Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Cookies settings in Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Cookies settings in Chrome: https://support.google.com/chrome/answer/95647?hl=en

Cookies settings in Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

 

  1. Changes to this Privacy Notice

This privacy notice review date is: 10/09/2023